Results-driven Operations Manager with 10 years of progressive experience in call center management, client relationship management, sales, and customer service. Background encompasses:
• Developing New Revenue Opportunities • Achieving Business Objectives
• Supervising/Motivating/Mentoring Personnel • Implementing Process Improvements
• Establishing Strong Client Relationships • Maintaining Regulatory Compliance
• Reducing Cost/Increasing Productivity • Utilizing New Technology
Dynamic individual who consistently exceeds aggressive goals and excels in challenging and competitive environments. Proficient in batch tracking, liquidation rates, interpretation of scoring models, analysis of settlement rates, reading credit reports, and payment arrangement systems
