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Well-rounded business professional with 11 years of experience in the banking, hospitality and travel industries. Skilled in the areas of mortgage banking, retail banking, employee relations, legal and regulatory processes, customer service and supervision. Proven analytical skills with the ability to multi-task. Skilled in the training of new associates. Energetic team player who works well in a structured fast paced environment. Background includes: „X Company Acquisitions „X Personal Banking „X Loan Originations „X Auditing „X Management of High Volume Caseloads „X Interacts within all Organizational Levels

Operations/Branch Manager with 25 years of progressive leadership experience developing high performance teams and driving improvement in operational performance. Consistently met aggressive deadlines and maintained world-class 98% customer satisfaction ratings. Background includes proficiencies in: • Organizational Leadership • Strategic Planning • Customer Relationship Management • Budget Management • Cost Reduction/Productivity Improvement • Performance Management • Continuous Process Improvement • Training & Development • Recruiting/Hiring/Staffing • Marketing/Sales

Highly motivated administrative associate with 17 years of experience providing accurate and timely processing of invoices while maintaining appropriate cash management. Detail oriented individual skilled in handling multiple priorities and meeting established goals and deadlines. Background includes: • Accounts Payable • Purchasing • Billing/Invoicing • Recordkeeping • Vendor Correspondence • Problem Solving

Team Leader/Operations Coordinator with 24 years of experience that drives improvement in productivity and quality utilizing lean practices in manufacturing and office settings. Results focused professional that adapts quickly to new responsibilities and enjoys challenges. Background includes: • Organizational Leadership • Personnel Training & Development • Lean Manufacturing Practices • Auditing (ISO 9001/EN46001) • Good Manufacturing Practices • Staffing & Interviewing • Engineering/Quality Support • Shipping/Receiving/Administrative • FDA Compliance

PROFESSIONAL SUMMARY HR Generalist/Administrator with 15 years of successful experience in diverse roles driving improved training, organization, talent management, and compliance. Develop auditable, repeatable procedures in Safety, Policy, Recruitment, Retention, and Quality. Meet multiple deadlines in hectic, multi-tasking environment by working and communicating effectively across functions and management levels. Background includes: • Performance Management • Benefits Administration • Recruitment • Policy/Procedure Development • Employee Relations • Disability/ FMLA/ADA • DOL, NYSDHR Investigations • Workers Compensation • FDA audits