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A dedicated individual with 23 years of progressive leadership experience, delivering results and providing outstanding customer service. A trustworthy professional who produces quality work while instilling customer loyalty. Expertise in the following skill areas: • Management • Organizational • Communication • Training • Problem Solving • Motivational • Leadership • Customer Service

Results focused sales management professional that drives sales/revenue growth by utilizing exceptional relationship building, presentation, negotiation, and closing skills. Background includes: • Million Dollar Revenue Growth • New Market Development • Client Retention • Client Relationship Management • Developing Sales Teams • Strategic Planning • Organizational Leadership • Inside Sales Start-up • Sales Training Dynamic individual who consistently exceeds aggressive sales goals and excels in challenging and competitive environments.

Customer Service Representative with more than 23 years in retail banking and the customer service industry. Provider of superior customer service, identifying customer needs, establishing customer trust when making sound business decisions, and maintaining high standards for customer satisfaction. Recipient of multiple customer service awards with recognition from both customers and management. Background includes: „X Cash Handling „X Regulatory Compliance „X Training & Development „X Cash Management „X Assistant Manager Duties „X Staffing „X Notary License „X Branch Audits Dynamic team player that works effectively with all organizational levels and posses the flexibility and the dedication to produce quality work with all the team members.

Assistant Vice-President & Branch Manager with seventeen years of progressive leadership experience developing, implementing, and directing initiatives that drive improvement in new business acquisition, employee performance, and operating results. Background includes: • Organizational Leadership • Oversight of Multiple Offices • Customer Acquisition/Retention • Performance Management • Continuous Process Improvement • Revenue/Sales Growth • Regulatory Compliance/Policy Development • Training/Development

Accomplished Banking Compliance Specialist with over fifteen years of experience successfully analyzing bank activity, training personnel, improving productivity, and receiving higher audit reviews for financial institutions. Background encompasses: Regulatory Compliance Currency Transaction Reports, Negotiable Instruments, Automated Clearing House Transactions, Regulation D, IRS Reporting Selected Skills Problem Solving, Project Management, Training/Development, Supervision

Operations/Branch Manager with 25 years of progressive leadership experience developing high performance teams and driving improvement in operational performance. Consistently met aggressive deadlines and maintained world-class 98% customer satisfaction ratings. Background includes proficiencies in: • Organizational Leadership • Strategic Planning • Customer Relationship Management • Budget Management • Cost Reduction/Productivity Improvement • Performance Management • Continuous Process Improvement • Training & Development • Recruiting/Hiring/Staffing • Marketing/Sales

Sales/Telesales Manager with 17 years of progressive healthcare industry experience that effectively leads teams, achieves synergy, measures performance and drives sales growth, productivity, and service quality. Results focused leader with an extensive knowledge of healthcare products including Commercial, HDHP’s, Healthy NY, Medicare Advantage, FSA/HRA/HSA’s, TPA, PBM and Dental plans. Background includes: • Organizational Leadership • Developing/Tracking Budgets • Marketing New Products • Membership Growth/Retention • Hiring/Developing Staff • Strategic Planning • Continuous Process Improvement • Rewards/Recognition Programs • Process Re-engineering • Policy/Procedure Oversight • Performance Management • Statistical Data Analysis

Assistant Branch Manager with proven success developing business initiatives, maximizing profit potential, creating & maintaining a client base, and providing superior customer service. Achieve business goals through organizational, operational and technical excellence. Possess excellent communication, motivation, network building, and problem solving skills. Background includes: • Organizational Leadership • Launching New Offices • Salary/Budgeting Planning • Performance Management • Training & Development • Recruiting/Hiring/Staffing • Policy/Procedure Development • Regulatory Compliance • Business Acquisition

System Administrator/Call Center Manager with 17 years of progressive healthcare industry experience that effectively leads teams, achieves synergy, measures performance and drives sales growth, productivity, and service quality. Expert with Firepond Product Data Manager, certified SalesForce.com administrator, and experienced with call center software. Background includes: • Organizational Leadership • Strategic Planning • Hiring/Developing Staff • Regulatory (HIPAA) Compliance • System Testing/Upgrade • System Implementation • Performance Management • Process Improvement • Vendor Oversight