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A dedicated individual with 23 years of progressive leadership experience, delivering results and providing outstanding customer service. A trustworthy professional who produces quality work while instilling customer loyalty. Expertise in the following skill areas: • Management • Organizational • Communication • Training • Problem Solving • Motivational • Leadership • Customer Service

Assistant Vice-President & Branch Manager with seventeen years of progressive leadership experience developing, implementing, and directing initiatives that drive improvement in new business acquisition, employee performance, and operating results. Background includes: • Organizational Leadership • Oversight of Multiple Offices • Customer Acquisition/Retention • Performance Management • Continuous Process Improvement • Revenue/Sales Growth • Regulatory Compliance/Policy Development • Training/Development

Senior Benefit Consultant with seventeen years of progressive administrative, marketing and outside sales experience in the healthcare industry. Possess extensive knowledge of Medicare and Healthy NY products. Develop positive business relationships while managing and expanding the book of business in a highly competitive market. Career highlights include: • Effectively presenting benefits, services and product utilization to managers and employees. • Coaching, guiding and counseling the sales team to meet department and individual goals. • Establishing strong relationships with clients. • Providing superior customer service inside and outside of the office. • Researching and resolving customer problems about enrollment guidelines, utilization and claims. • Consolidating and simplifying employer information forms. • Organizing and prioritizing sales’ documentation requirements and site visits.

Business LEADER & PROCESS EXPERT with thirty years of progressive domestic and international experience. Results-focused professional that drives diverse workgroups, including executive, managerial, union, shop and office personnel to accomplish sustained productivity, quality, and overall customer enthusiasm goals. Coordinated division wide Continuous Improvement activities throughout North America, Mexico, and European sites. Functional Experience Quality, Continuous Improvement, Labor Relations, Manufacturing Management, Human Resources Management Tools Lean Enterprise, Toyota Production System, Kaizen, Six Sigma, Change Management Management Skills • Organizational Leadership • Strategic Planning • Project Management • Action Oriented Communications • Union/Non-Union Relations • Team Facilitation • Total Quality Management • Best Practice Implementation • Contract Negotiations

Operations/Branch Manager with 25 years of progressive leadership experience developing high performance teams and driving improvement in operational performance. Consistently met aggressive deadlines and maintained world-class 98% customer satisfaction ratings. Background includes proficiencies in: • Organizational Leadership • Strategic Planning • Customer Relationship Management • Budget Management • Cost Reduction/Productivity Improvement • Performance Management • Continuous Process Improvement • Training & Development • Recruiting/Hiring/Staffing • Marketing/Sales

Assistant Branch Manager with proven success developing business initiatives, maximizing profit potential, creating & maintaining a client base, and providing superior customer service. Achieve business goals through organizational, operational and technical excellence. Possess excellent communication, motivation, network building, and problem solving skills. Background includes: • Organizational Leadership • Launching New Offices • Salary/Budgeting Planning • Performance Management • Training & Development • Recruiting/Hiring/Staffing • Policy/Procedure Development • Regulatory Compliance • Business Acquisition

System Administrator/Call Center Manager with 17 years of progressive healthcare industry experience that effectively leads teams, achieves synergy, measures performance and drives sales growth, productivity, and service quality. Expert with Firepond Product Data Manager, certified SalesForce.com administrator, and experienced with call center software. Background includes: • Organizational Leadership • Strategic Planning • Hiring/Developing Staff • Regulatory (HIPAA) Compliance • System Testing/Upgrade • System Implementation • Performance Management • Process Improvement • Vendor Oversight

Retail Banking/Commercial Loan Profesional with over thirty years of leadership experience driving new client development, increased community visibility, increased deposits, improved training, and stronger branch operations. Extensive background in SBA, NYBDC, NY State Linked Deposit. Strengths include: • Retail/Commercial Product Knowledge • Performance Management • Budget Management • Customer Relationship Building • Commercial Loan Support • Community Relations • Commercial Loan Training • Organizational Leadership • Team Building

Results-Focused Sales/Marketing Professional that develops and drives revenue growth, cost reduction, and profitability initiatives. Functional Experience: Direct Marketing, Database Management, Innovation, Human Resources, Retail Management Management Skills: • Marketing & Promotions Development • Innovative Marketing Concepts • Writing & Promotional Events • Profit and Loss Management • Creating/Tracking Project Schedules • Strategic Planning/Budgeting • Team Building, Leadership & Training • Recruiting/Hiring/Staffing

Results-focused Press/Machine Operator with twenty years of industrial experience. Team player that adapts quickly to new equipment and responsibilities and possesses strong mechanical, troubleshooting, and problem solving skills. Equipment Experience Presses, Slitter, Multi-Station Coater, Mig/Stick Welding Functional Background Operations, Quality Control/Inspection, Material Movement, Training

Managing Director with twenty-nine years of diverse entrepreneurial and small business experience. Develop systems and drive improvement in operations, organizational culture and operating results. Exceptionally versatile leader possessing superlative communication, team-building, presentation, decision making and problem solving skills. Functional Experience Sales, Marketing, Operations, Public Relations, Purchasing, Project/Event Management Selected Skills • Entrepreneurial Leadership • Accounting/Budgeting • Strategic Planning • Equipment/Product Research • Graphic Design/Printing • Training/Development • Client Relationship Management • Negotiation/Closing Skills • Customer Service

Corporate Training Manager and Trainer with extensive experience identifying organizational training needs and developing/implementing programs successfully support sales, compliance, and performance objectives in the manufacturing and human services industries. Background includes: • Organizational Leadership • Training and Development • Project Management • Authoring/Selecting Training Material • Strategic Planning/Budgeting • Coaching/Mentoring • Oversight of Multiple Locations • Recruiting/Hiring/Staffing • Goal Achievement