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A dedicated individual with 23 years of progressive leadership experience, delivering results and providing outstanding customer service. A trustworthy professional who produces quality work while instilling customer loyalty. Expertise in the following skill areas: • Management • Organizational • Communication • Training • Problem Solving • Motivational • Leadership • Customer Service

Sincere and Accomplished Customer Service Professional with experience in banking, hospitality, restaurant and teaching. Possess supervisory skills including scheduling, disciplinary actions and leadership. Consistent in demonstrating excellent interpersonal skills and problem solving skills; with excellent ability to work as part of a team. Proficient in Microsoft Office software including Word, Excel, Power Point and Outlook; Open Solution data base, and Windows operating systems.

Customer Service Representative with more than 23 years in retail banking and the customer service industry. Provider of superior customer service, identifying customer needs, establishing customer trust when making sound business decisions, and maintaining high standards for customer satisfaction. Recipient of multiple customer service awards with recognition from both customers and management. Background includes: „X Cash Handling „X Regulatory Compliance „X Training & Development „X Cash Management „X Assistant Manager Duties „X Staffing „X Notary License „X Branch Audits Dynamic team player that works effectively with all organizational levels and posses the flexibility and the dedication to produce quality work with all the team members.

Assistant Vice-President & Branch Manager with seventeen years of progressive leadership experience developing, implementing, and directing initiatives that drive improvement in new business acquisition, employee performance, and operating results. Background includes: • Organizational Leadership • Oversight of Multiple Offices • Customer Acquisition/Retention • Performance Management • Continuous Process Improvement • Revenue/Sales Growth • Regulatory Compliance/Policy Development • Training/Development

Senior Benefit Consultant with seventeen years of progressive administrative, marketing and outside sales experience in the healthcare industry. Possess extensive knowledge of Medicare and Healthy NY products. Develop positive business relationships while managing and expanding the book of business in a highly competitive market. Career highlights include: • Effectively presenting benefits, services and product utilization to managers and employees. • Coaching, guiding and counseling the sales team to meet department and individual goals. • Establishing strong relationships with clients. • Providing superior customer service inside and outside of the office. • Researching and resolving customer problems about enrollment guidelines, utilization and claims. • Consolidating and simplifying employer information forms. • Organizing and prioritizing sales’ documentation requirements and site visits.

Results-focused professional with 25 years of progressive leadership experience in sales, business development, management and customer service. Consistently exceed planned goals and increase profitability. Background encompasses: • Organizational Leadership • Oversight of Multiple Offices • Customer Acquisition/Retention • New Market Development • Million Dollar Revenue Growth • Performance Management • Continuous Process Improvement • Revenue/Sales Growth • Strong Negotiation/Presentation Skills • Training/Development

Operations/Branch Manager with 25 years of progressive leadership experience developing high performance teams and driving improvement in operational performance. Consistently met aggressive deadlines and maintained world-class 98% customer satisfaction ratings. Background includes proficiencies in: • Organizational Leadership • Strategic Planning • Customer Relationship Management • Budget Management • Cost Reduction/Productivity Improvement • Performance Management • Continuous Process Improvement • Training & Development • Recruiting/Hiring/Staffing • Marketing/Sales

Sales/Telesales Manager with 17 years of progressive healthcare industry experience that effectively leads teams, achieves synergy, measures performance and drives sales growth, productivity, and service quality. Results focused leader with an extensive knowledge of healthcare products including Commercial, HDHP’s, Healthy NY, Medicare Advantage, FSA/HRA/HSA’s, TPA, PBM and Dental plans. Background includes: • Organizational Leadership • Developing/Tracking Budgets • Marketing New Products • Membership Growth/Retention • Hiring/Developing Staff • Strategic Planning • Continuous Process Improvement • Rewards/Recognition Programs • Process Re-engineering • Policy/Procedure Oversight • Performance Management • Statistical Data Analysis

Qualifications: Business leader with a proven track record in developing professionals, strategic planning and achieving results. Innovative and versatile in problem solving, achieving customer satisfaction and driving bottom line results. ►Strategic Business Planning and Development ►Financial Planning, Analysis and Reporting ►Team Building and Leadership ►Business Consultant; structured start-up of Small Business ►Community: Leadership Positions, Executive Searches and Major Gift Campaigns