System Administrator/Call Center Manager with 17 years of progressive healthcare industry experience that effectively leads teams, achieves synergy, measures performance and drives sales growth, productivity, and service quality. Expert with Firepond Product Data Manager, certified SalesForce.com administrator, and experienced with call center software. Background includes:
• Organizational Leadership • Strategic Planning • Hiring/Developing Staff
• Regulatory (HIPAA) Compliance • System Testing/Upgrade • System Implementation
• Performance Management • Process Improvement • Vendor Oversight